T Mobile Really Sucks. In a bad way. All I want is a few extra minutes. You would THINK that raising your minutes from say, 1000 to say 1500 would be pretty simple and would increase the monthly payment less then half, but NOooooOoOOooooo.
Tmobile: Hellothankyouforcallingtmobilethisisssssggggrrrrwho?speakinghowcanihelpyou?
Me: Hi, I want to see about increasing my minutes. I went over the last two months.
Tmobile: OKi’msureIcanhelpyouwiththatwhatisyourcellphonenumberandthelastfourdigitsofyourssnumber?
I give them to him even though I just punched them into the phone for the computerized voice.
Tmobile: Yesiseeyouwenoverby251minuteslastmonth.doyouwanttosignupfornightsandweekends?
Me: Acually, I need more peak minutes. I use my phone mainly during business hours.
Tmobile: Okletmelookatyourprevioususage. (waitingwaitingwaiting) … (waiting) …. (waiting) Youused1134peakminutesiwouldsuggestyoupickaplanwithmoreminutes.
Me (under my breath): What a brilliant idea.
Tmobile: okIcangiveyou1500minutesfor79.99amonth.
Me: That’s a 50% increase for twice as much.
Tmobile: Um… yes.
Me: Would I still have my Tzones?
Tmobile: Oh. ididn’tseethatyouhadtzones.youwouldhavetosignupagainandthepricewouldbe4.99insteadof2.99.
Me: Uh. Oh. So much for being a loyal T Mobile user.
Tmobile: doyouwannasignupforthat?
Me: I guess I sorta have to.
Tmobile: okdoyouusethetextmsginginyourtzones?
Me: Well, yeah, that’s why I have it. That and so I can read the news on my phone.
Tmobile: Ohuhyouwannatxtmsgthatisanother4.99amonth.
Me: So, Tzones is now twice as expensive and doesn’t include everything anymore? Can I send picture msgs with the txt msging?
Tmobile: thoseare.40eachdoyouwannasignupforthis?
Me: I’m not so sure. When is my contract up?
Tmobile: notforawhilicangiveyoufreenightsandweekendsbutthenyouhavetosignatwoyearcontractinsteadodaoneyearcontract.
Me: I’m not sure I want to spend the rest of THIS year with Tmobile. So, in order to increase my minutes from 1000 to 1500, my bill is going to go from $41 a month to $90?
Tmobile: Uhletmesee,yesaboutthat.buticangiveyoufreenightsandweekendsifyouwantthatwouldsaveyou$60ayearit’susually4.99amonth.
Me: But I don’t use nights and weekend minutes. I need more peak minutes.
Tmobile: letmerunyourusage…..
Me: I used about a 100 minutes of nights and weekends last month.
Tmobile: letmerunyourusage…..
Me: Actually, it’s fairly easy math, I had about 1100 peak minutes of a total 1200 minutes used. About a 100 minutes. Isn’t there any way I can get a few more peak minutes without more then doubling the price of my monthly bill?
Tmobile: itlookslikeyouuse136nightandweekendminuteslastmonthdoyouwanttosignupforthispackageandgetthefreenightsandweekends?
Me: Uhh…. No.
Tmobile: okthankyouforcallingtmobileweappreciateyourbusinessclick.
4 responses so far ↓
1 mj // Feb 1, 2005 at 4:14 pm
Did you know that if you type in ‘Tmobile sucks’ into Google, your page is hit #1?
Since we’re ranting about them, (well, you were, now it’s we) I’ll contribute. We lost our cell phone. Boo hoo, our fault. Call TM to cancel the number. Sure, they say, that will be $200 ‘early termination’ fee. Have we not been screwed enough by losing the phone? I say, since you will not have to provide us any service for the next 6 months, and in order to build customer loyalty, can you waive the fee? I gave them many brilliant arguments why it would be just as well to cut me loose and waive the fee, but they insist on their money. Fast forwarding over the begging, bargaining, pleading, etc, we reach the stage where I am so pissed I am willing to refuse to pay them anything, let it go to collection, take the credit hit, and pay the collection company in a year or two, just to make sure TM gets as little of their money as possible.
You can tell a lot about a person or company by how they behave when they have you over a barrel. One choice is to fuck you which is precisely the TM approach.
Now, do you really live in Loomis? California? I did too, once.
2 Dee // Feb 17, 2005 at 3:34 am
You people amaze me, first of all this is not prepaid if you want to buy more minutes go prepaid, we have rate plans for a reason, and what you sign up for a plan 2 years ago and get all pissey when we no longer offer it and you want to switch to another rate plan but OH MY GOSH DON’T TAKE MY T-ZONES FOR 2.99 AWAY or when you want to sign up for the promo unlimited text messages fro 9.99 (DONT WET YOUR PANTS ITS GRANDFATHERED IE YOU MORONS WE NO LONGER OFFER IT) so hell yeah you change something on something we nolonger offer and yeah your gonna lose it, I’m sitting here imagineing you cry babies whinning and bitching when I’m on the phone with you wishing you would just die………
3 Natasha Strange // Apr 29, 2005 at 11:10 am
Heh. Aparently Tmobile offers happy hour to their employees, who then come home and ego surf google at 3am. Freindly folks. Yup. This makes me want to stay with them. Is offering something nice (like letting them keep their $2.99 Tzones) to the people who have been been with them for years such a hassle? Is that $2 really going to kill them financially? Why stay with a phone company if you can go somewhere else and get their special introductory offer and a SMILE. really people. Are you all this miserable when you start working at Tmobile, or does it come on slowly as the years go by and you realize they treat their employees just like they treat their customers? I’m not sure if I hate you, or feel sorry for you. Probably the later.
4 consumerrights // Mar 30, 2006 at 9:01 pm
Lets face it. Consumers are getting screwed over left and right by the almighty corporation. One minute you see a commercial saying the corporation loves you and how easy they will make your life then you try to talk to customer service about a billing problem and its all of a sudden a one sided conversation. If it wasn’t a corporation, it would be cateorized as abusive treatment. Corporations are evil and the little man can’t get a fair shake unless you take the time and effort to shake things up. The next time you find yourself representing a big evil multinational conglomerate, just think about how much concern they’ll have for you once they no longer need your services or decide that you’re a commodity and can get away with screwing you over.
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